Ticket Management

An efficient system to allocate tasks on the shop floor

Benefits at a glance:

Centralized task management

All the tickets in one system

Demand-oriented, efficient delegation

according to qualifications and availability

Manual and automatic creation

of tickets for task delegation

Efficient troubleshooting on the shop floor

Production must repeatedly deal with various kinds of incidents. The right employee should be provided with the necessary information immediately to solve the problems as quickly as possible. The Valuable Extension Ticket Management is the right tool: employees receive service notifications depending on their qualifications and can respond faster and in a more targeted manner.

All tickets are summarized in an overview and sorted according to status. The tickets are assigned depending on the situation. This means that only employees with the right qualifications and the responsibility for the task in question receive a ticket. In addition to delegation options, each ticket also has escalation mechanisms in case the processing time expires.