Nexeed Automation Helpdesk
We are happy to support you
In our Nexeed Automation helpdesk, we offer you competent advice for our product portfolio via all common channels with a response time of max. 2 working days. Please select the desired contact channel below.
Phone
The easiest and fastest way to contact us is to call our qualified Nexeed Automation Helpdesk. Below you will find the service numbers and times for the respective regions.
Europe, Latin America and North America
Mon - Thu: 8:00 a.m. - 3:00 p.m. CET
Fri: 8:00 a.m. - 12:00 a.m. CET
Excluding public holidays and days off (Baden-Wuerttemberg)
China and Asia-Pacific
Mon - Fri: 9:00 a.m. - 5:00 p.m. CET
Excluding public holidays and days off (Baden-Wuerttemberg)
Phone number:
+49 711 811 8811
You can also contact us by e-mail.
By e-mail:
Write us your request by e-mail. A support ticket will be generated automatically, which will be qualified and forwarded to the appropriate expert. This way we guarantee a fast processing.
By e-mail template:
Use the support template for your request by clicking on the link below. A support ticket will be created automatically, which will be qualified and forwarded to the appropriate expert.
Directly out of the software:
Create a ticket directly from your engineering environment in Control plus. A support ticket will be created automatically, which will be qualified and forwarded to the appropriate expert.
The support area in Control plus can be found here.
Out-of Support
For Nexeed Automation products out-of-support, normal product support can no longer be accessed. For example, the support time of 2 working days promised in the basic support cannot be guaranteed. You will also have to be charged for the expenses incurred.
The following products are currently out-of-support:
1.7.2022: Opcon Control
Get in touch with us
Monday – Friday, 9 a.m. – 4 p.m. CET